1win apps Terms and Conditions

1 General Provisions

These terms apply to the 1win apps platform and all services operated under it. By starting to use the website, you agree to follow all the rules set out in these terms. This agreement serves as a legally binding document between the user and the authority operating 1win apps.

1win apps is an online gaming platform that provides sports betting, casino games and other entertainment services. All services on the platform are operated with Bangladeshi users in mind. For a detailed introduction to the site, please read our About Us page.

Beyond these terms, other policies applicable to the platform — such as the Privacy Policy and Responsible Gaming Policy — are also considered part of this agreement. Each clause listed below is independently effective, and if one clause is invalidated, the remaining clauses will continue to apply.

2 User Eligibility

The following conditions must be met to be eligible to open an account and use the services of the 1win apps platform:

• The user must be at least 21 years of age — under no circumstances may a minor use this platform.
• Information provided at the time of account registration must be true, accurate and complete; providing false information may result in account cancellation.
• Each person may operate only one account; operating multiple accounts by the same person is strictly prohibited.
• Members of the same household may operate separate accounts, provided each person's identity can be verified independently.
• Users from jurisdictions where online gaming is explicitly prohibited may not use the platform.

3 Account Registration

3.1 Registration Process

When registering with 1win apps, the user must provide their correct name, a valid email address, mobile number and date of birth. After registration is complete, documents may be requested for verification purposes. The authority reserves the right to suspend or cancel accounts completed with incorrect information.

3.2 Identity Verification

For transactions above a certain amount, or in any situation deemed suspicious, 1win apps may request a copy of the user's national ID card, passport or other government-issued document to confirm their identity. Withdrawals may be held until verification is complete.

3.3 One Person, One Account

If the same person creates multiple accounts, all accounts and the associated balances will be cancelled. This policy is strictly enforced and no exceptions are permitted.

4 Account Security

It is the user's own responsibility to keep their account login details (username and password) completely confidential. Sharing this information with any third party is prohibited. If unauthorized access to the account is suspected, the 1win apps support team must be notified immediately.

• It is advised to change your password regularly and to avoid using easily guessable words or numbers.
• It is best not to log in to your account from unfamiliar or untrusted devices.
• Log out of your account after each session, especially on shared devices.
• 1win apps will never ask for your password via email or message — any such message may be fraudulent.

5 Deposit and Withdrawal Rules

5.1 Deposits

The minimum deposit amount on 1win apps is ৳500. The platform currently accepts deposits via bKash, Nagad, Rocket and Upay. Each transaction is processed in accordance with the rules set by the respective mobile banking provider.

5.2 Withdrawals

The minimum withdrawal amount is ৳500. The standard processing time for a withdrawal is 30 minutes to 3 hours. Withdrawal requests are generally sent to the same payment method used for the deposit — bKash, Nagad, Rocket or Upay. Withdrawals may be held if identity verification has not been completed.

5.3 Transaction Conditions

• Only transactions from a mobile banking account registered in the user's own name are accepted.
• Funds sent or received through a third party's account may be cancelled and the account may be subject to investigation.
• To prevent money laundering or suspicious transactions, 1win apps reserves the right to follow relevant verification procedures.

6 Bonuses and Promotions

1win apps offers a welcome bonus of 120% on the first deposit, up to ৳5,000. To withdraw this bonus, the bonus amount must be wagered 20 times.

6.1 General Bonus Terms

• Each bonus offer has specific wagering conditions that are clearly communicated before the offer is accepted.
• To withdraw from a bonus balance, the required wagering must be completed.
• Multiple bonus offers cannot be used at the same time unless the offer terms explicitly allow it.
• If the authority believes a user is exploiting the bonus system, it reserves the right to cancel the bonus and review the account.
• In the event of any dispute regarding bonuses, the decision of 1win apps will be considered final.

6.2 Promotional Offers

All promotional offers — including the weekly deposit festival, Friday special reload bonus, slot adventure bonus, birthday reward and referral bonus — are provided under specific terms. The duration, wagering conditions and minimum deposit information for each offer are communicated separately.

7 Gaming Rules

All games operated on the 1win apps platform must be played in accordance with specific rules. Each game has its own rules, which are detailed on the relevant game page.

7.1 Sports Betting

The sports betting section offers betting on popular sports in Bangladesh such as cricket (BPL, T20 World Cup), football and other international events. Once a bet is confirmed, it generally cannot be changed.

7.2 Casino Games

The casino section has slots, live casino, baccarat, roulette and other table games available. The RTP (Return to Player) information for each game is stated in accordance with the game provider's guidelines. Game results are controlled by a Random Number Generator (RNG) and there is no possibility of interference.

7.3 Technical Errors

If the result of any game is affected by a server outage, network issue or software error, 1win apps may cancel the relevant bet or reconsider the result. In the case of a technical error, the user's original bet amount will be refunded.

8 Prohibited Activities

The following activities are strictly prohibited on the 1win apps platform. Violating these rules may result in permanent account closure and forfeiture of all balances:

• Playing games using any form of cheating, software manipulation or automated bots.
• Operating multiple accounts for the purpose of abusing the bonus system.
• Using the platform for money laundering or any unlawful purpose.
• Attempting unauthorized access to another user's account.
• Exploiting any vulnerability or technical loophole in the platform to gain an unfair advantage.
• Misconduct or threatening behaviour toward other users on the platform.

9 Intellectual Property

All content published on the 1win apps website — logos, graphics, text, software, databases and game designs — is the intellectual property of the platform or the respective game providers. Users may use this content only for personal and non-commercial purposes.

• Selling, redistributing or publishing any content to third parties without prior permission is prohibited.
• Attempting to reverse-engineer or decompile the platform's software is not permitted.
• 1win apps trademarks or brand names may not be used for commercial purposes without permission.

10 Limitation of Liability

The 1win apps platform is provided on an "as is" basis. The authority accepts no liability in the following cases:

• Financial loss caused by the user's own negligence or poor decisions.
• Any loss or inconvenience caused by disruption to third-party services (mobile banking, internet connection).
• A game or transaction not being completed due to an unexpected technical outage.
• Loss caused by the user's password or login details being compromised.

1win apps is committed to maintaining the highest service standards, but in the event of unavoidable technical issues, our liability is limited in specific circumstances.

11 Account Closure and Suspension

1win apps reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• If any clause of these terms is violated.
• If the information provided is found to be false or misleading.
• If suspicious activity is detected on the account.
• If the user voluntarily requests to close their own account.
• If a self-exclusion request is made under the Responsible Gaming policy.

The authority will consider returning the valid balance of a permanently closed account through the designated process; however, balances forfeited due to rule violations will not be returned.

12 Changes to Terms

1win apps reserves the right to change, add to, or remove any part of these terms at any time without prior notice. Changes will take effect as soon as they are published on this page.

It is users' responsibility to visit this page regularly to stay informed about the latest terms. Continued use of the site after any changes will be considered acceptance of the new terms. For answers to related questions, see our Frequently Asked Questions (FAQ) section.

13 Contact & Support

If you have any questions or need clarification about these terms, the 1win apps support team is available 24/7 in both Bengali and English. Use live chat to get in touch or email us at: [email protected]

To learn about how we handle your privacy and personal information, please read our Privacy Policy. For support related to responsible gaming, visit our Responsible Gaming Guidelines page.