Responsible Gaming — a commitment to staying safe
1win apps believes that betting and casino games are enjoyable only when played within limits. On this page you will learn how to stay in control of your play, recognize warning signs, and get help when needed.
Our approach
To open an account at 1win apps and take part in any betting or casino activity, users must be at least 21 years old. This is not just a policy — it reflects our commitment to every user on our platform. Minors and underage individuals are not permitted to use our platform.
Gaming is primarily a form of entertainment. But when it becomes a habit and starts affecting personal, family or financial life, it becomes a concern. Our terms and conditions clearly state that the platform is expected to be used responsibly, and we provide several tools to help users do that.
Those who want to know about managing their account, data protection or personal information can read our privacy policy — it explains in detail how your data is used and kept secure.
Remember: betting and gaming are never a reliable source of income. Every bet carries the risk of losing money. Never bet an amount whose loss would cause problems in your daily life.
Keep it balanced
Set a fixed time and budget before you play. Take a break if you go over that limit. Do not let gaming become a substitute for your everyday responsibilities.
Control tools
After logging in to 1win apps, you can set certain protective limits yourself. These tools can be activated from your account settings or through 24/7 support.
Deposit limit
Set a maximum daily, weekly or monthly deposit amount. Once a limit is set, changing it requires a waiting period.
Bet limit
Set an upper limit on how much you can wager within a given period.
Self-Exclusion
Submit a self-exclusion request to close your account for a set period or permanently.
Session time limit
Set a maximum duration for each gaming session so you do not spend too long playing.
Temporary break
Use the option to suspend your account temporarily for anywhere from a few hours to a few weeks.
Reality check
Enable pop-up messages at regular intervals — they will remind you how long you have been playing and how much you have spent.
Submit a self-exclusion request
If you feel you need a short or long break from betting, fill in the form below and let the support team know — our team will act within 24 hours. You can also submit a request directly via live chat.
Important information about self-exclusion
- Once self-exclusion is active, you will not be able to log in to your account.
- The exclusion cannot be cancelled before the period ends.
- Promotional messages will be stopped during the exclusion period.
- Your existing balance will remain safe and can be withdrawn after the exclusion ends.
- You can contact the support team at any time via live chat or email.
Recognize the warning signs
If several of the signs below apply to you or someone you know, you should seek help now. This is not a sign of weakness — taking action at the right time is the sensible thing to do.
- Returning to play repeatedly in hopes of recovering lost money, only to lose more.
- Being unable to reduce the amount or time spent playing despite deciding to do so.
- Hiding your betting habits from family, friends or colleagues.
- Prioritizing gaming over eating, sleeping or work.
- Feeling restless or irritable when staying away from betting or gaming.
- Using money meant for essential expenses on gaming, or borrowing to play.
- Feeling stressed, guilty or anxious because of gaming.
Check yourself
Ask yourself the following questions:
- Do I feel uncomfortable when I am not gaming?
- Am I spending more on gaming than my budget allows?
- Is my family concerned about my gaming?
- Do I get angry or upset when I lose?
If one or more answers are "yes", speak with our support team.
Where to get help
Rather than trying to solve the problem alone, seek help from someone close to you or a professional. Asking for help is the first and most important step.
1win apps live chat support
Our 24/7 live chat support is available in Bengali and English. Contact us directly via chat to set deposit limits or submit a self-exclusion request.
Email Support
You can also reach us by email alongside live chat. The support team is ready to respond in Bengali. Email address: [email protected]
Family and trusted people
Talk openly with a family member or close friend about your gaming habits. Their support is one of the most effective forms of help.
Professional advice: gambling or gaming addiction is a mental health condition. It is possible to speak with a mental health specialist or counsellor in Bangladesh. Contact the mental health department of your nearest government hospital or a private counselling centre. Seeking professional help is not a sign of weakness — it takes courage.
Our commitment to safe gaming
1win apps believes that the wellbeing and safety of every user matters more than any business goal. We have built self-control tools into every account, and our support team is available around the clock. Play responsibly — that is what makes gaming genuine entertainment.
Protecting minors
We are vigilant about ensuring that no one under 21 can create an account or take part in gaming on 1win apps. Age is verified at the time of account registration, and identity confirmation may continue afterwards.
If you are a parent and are concerned that someone in your household could access this platform on your device, please let our support team know. Keep your password secure and make a habit of logging out to protect your account.
For family safety, you may use parental control software on your device. More general questions on this topic are answered in our FAQ section.
Account security tips
- Use a strong password.
- Always log out after use.
- Do not save your password on a shared device.
- If you notice a suspicious login, contact support immediately.