1win apps Privacy Policy

1 Introduction and Scope

1win apps is an online gaming and sports betting platform that provides services to users in Bangladesh. This Privacy Policy document explains how 1win apps handles the personal information of website visitors and registered members.

This policy applies to the website https://1winapps.cam and its mobile applications. By creating an account on the platform or using its services, you agree to all the terms of this policy. This policy is considered an integral part of our Terms and Conditions.

This Privacy Policy applies in full to any person who directly accesses the 1win apps platform, registers an account, makes a deposit, or uses the service in any other way.

2 Information We Collect

1win apps may collect the following categories of personal information:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (required for identity verification)
• Current address
• Mobile number and email address

2.2 Financial Information

• bKash, Nagad, Rocket or Upay number (required for transactions)
• Deposit and withdrawal transaction history
• Account balance and bonus usage records

2.3 Technical Information

• IP address and device identification details
• Browser type, operating system and device model
• Date and time of platform access
• Pages visited, click history and session duration

2.4 Gaming Activity Information

• Bet placement history and outcomes
• Games played and casino activity
• VIP level and cashback-related information

3 How We Collect Information

1win apps collects information in the following ways:

3.1 Information Provided Directly

When you register an account, complete an identity verification process, contact the support team, or fill in any other form — you voluntarily provide us with your information.

3.2 Automatically Collected Information

Technical information is automatically recorded via cookies, log files and tracking technologies when you visit the platform. This is used to improve service quality and ensure security.

3.3 Information Received from Third Parties

Limited information may occasionally be received from legitimate third-party verification services for the purpose of identity verification or fraud prevention.

4 Purpose of Using Information

Collected information is used for the following purposes:

1. Account Management: To complete the verification process required for registration, login and account security.
2. Transaction Processing: To process deposits and withdrawals smoothly via bKash, Nagad, Rocket and Upay.
3. Service Improvement: To personalise the gaming experience and improve platform functionality.
4. Security: To prevent fraud, money laundering and unauthorised access.
5. Promotional Communications: To inform you about bonus offers and promotional updates (based on your consent).
6. Customer Support: To resolve your issues via live chat or email.
7. Legal Obligations: To comply with applicable laws and regulations.

5 Data Storage and Security

1win apps uses industry-standard security measures to protect your information. All data transfers are secured by SSL encryption. Stored data is kept in encrypted databases, and multiple layers of firewalls are active to prevent unauthorised access.

5.1 Retention Period

Data may be retained for a minimum of five years while an account is active and after it is closed, if legal or regulatory requirements dictate this. After that, data is securely deleted or anonymised.

5.2 Staff Access

Access to specific data is granted only to staff members who need it to carry out their duties. All staff are bound by strict confidentiality agreements.

6 Sharing Information with Third Parties

1win apps never sells your personal information. However, information may be shared with third parties in the following limited circumstances:

1. Payment Processors: The minimum information necessary to complete bKash, Nagad, Rocket and Upay transactions is provided.
2. Identity Verification Services: Limited information may be shared with authorised verification services to prevent fraud.
3. Technology Partners: Technology service providers operating the platform may access limited information solely for the purpose of providing services.
4. Legal Authorities: Providing required information in response to a valid legal order or a lawful request from a government authority is a legal obligation.

Outside the above cases, your personal information is not shared with any third party without your explicit consent.

7 Cookies and Tracking Technologies

The 1win apps website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

7.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferred language and settings.
• Analytical Cookies: Help improve the service by analysing how the platform is used.

7.2 Cookie Control

You can disable cookies from your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.

8 Your Rights

As a registered user of 1win apps, you have the following rights:

1. Right to Access: You may request to know what information we hold about you.
2. Right to Correction: You may contact us to correct inaccurate or incomplete information.
3. Right to Deletion: You may request deletion of your information in certain circumstances, although this may not be possible if legal obligations apply.
4. Right to Restrict Processing: You may ask us to stop using your information for specific purposes.
5. Right to Opt Out of Marketing: You may request to stop receiving promotional communications at any time.

To exercise these rights, contact our support team via 24/7 live chat or email. Visit our dedicated page to learn more about our Responsible Gaming Policy.

9 Protection of Minors

1win apps provides services only to individuals aged 21 or over. We do not intentionally collect any personal information from anyone under the age of 21.

Age verification is mandatory at the time of registration. If we have reason to believe that a user is under 21, their account will be suspended immediately and any collected information will be deleted.

If you believe that a minor has registered on our platform, please notify our support team immediately.

10 Policy Changes

1win apps may update this Privacy Policy from time to time. For significant changes, a notice will be posted on the platform and active users will be informed by email.

The date of the latest update will be stated at the top of each version. Continuing to use the platform after any changes means you have accepted the new policy. We therefore recommend reviewing this page regularly.

Answers to any questions about this Privacy Policy may be found on our FAQ page.

11 Contact

If you have any questions, concerns or data-related requests regarding this Privacy Policy, please contact us:

• Live Chat: Use the chat button at the bottom right of the website — available 24/7.
• Email: [email protected]

Our support team is able to respond in both Bengali and English. We aim to respond to privacy-related requests as promptly as possible.